The total cost of resolution omits internal time by employees outside the legal department

Law departments mostly know their own costs in disputes, and some even know how much time their members spend on different matters. Rarely, if ever, does a company, let alone a law department, know how much employees outside the law department invest in legal affairs. My most recent Morrison on Metrics column, for InsideCounsel, came out on Aug. 29, 2011, and recognizes this darkness. Here is the article’s URL.