Technology support per law department staff: about 1:35

Two studies of the District of Columbia’s Office of Corporation Counsel contained some comments on technology in the Office, and specifically a ratio of end-users to IT system support staff.

The recommended ratio was one IT support person for every 37 users. What that translates into for a 10 lawyer department, which if typical would have 10 other people in the department, is about half of an IT support person. In most companies, corporate IT assigns one or two people, among their other responsibilities, to support the legal function.