Articles Tagged with client satisfaction

When you survey your clients to assess how satisfied they are with your law department, you want confidence that you have tapped a representative group by their levels. One way to visualize the responses you get from your survey by a distribution of levels is shown below. For this example, six ranks of clients are stacked from the lowest at the bottom, “Directors,” to the highest-level at the top, the “EVPs or above”.

Twenty-eight of the respondents were at the highest level of the company, followed by 74 Mgt Principals.

Yes, we could present the same information in a table (with the titles abbreviated):