“I Love Them” [by guest blogger Bruce Heintz]

… enthused the GC, as he was describing his primary law firm to a third-party interviewer conducting a client satisfaction assessment for the law firm.

But, what does a law firm have to do to get this kind response? Is it the people? Quality of the work? Responsiveness? Reasonable billing practices? Once and a while, saving the corporation’s ass?

I’d appreciate hearing your suggestions for the one or two things that would cause you to rate your outside law firm, or lawyer, with the highest client satisfaction scores?

By guest author Bruce Heintz