Tired from compiling e-mail tips (See my post of Aug. 26, 2009: 30 e-mail suggestions.), I staggered on and found some more. These come from the Harv. Bus. Rev., Sept. 2009 at 88.
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“To eliminate the need for recipients to open very short messages, put the entire contents in the subject line, followed by ‘eom” (end of message).”
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Send less e-mail. “An outgoing message generates, on average, roughly two responses.
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Consider software called Postware. It “requires employees to affix a noncash ‘stamp’ to each internal e-mail they send, drawing from a fixed daily allotment.”
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Always use an away message if you are not going to be able to respond in your typical time.
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Consider creating a weekly “e-mail-free morning”: a ban on sending messages within the department to carve out an extended stretch of relatively uninterrupted time.