Client service by walking around: get off the Blackberry and talk to clients in their offices

“Get off email and get out of your office,” Stephen Swanson, Abu Dhabi Investment Co.’s chief legal officer, exhorted attendees at a recent conference. “Getting in front of your business colleagues will give you valuable information.”

This excellent advice appears in the June issue of Legal Week and its summary of the second annual Middle East Corporate Counsel Forum. Client service by walking around is excellent advice. Nothing beats talking to a client in person for learning more and satisfying them more.