More costs not included in fully-loaded cost calculations. In 2005, Robert Half Legal published its Future Law Office report on “Client Service: Challenges and Strategies.” On page 17, a senior lawyer at Ernst & Young mentions that his company instituted several popular initiatives aimed at retaining good staff. He mentioned a personal concierge and childcare at reduced rates. I mention them because I doubt that the costs of those programs are reflected in the law department’s budget, and thus its fully-loaded cost per hour (See my post of Aug. 27, 2008: fully-loaded cost per lawyer hour with 31 references.).
Vacation rollover policy. In 2005, Robert Half Legal published its Future Law Office report on “Client Service: Challenges and Strategies.” On page 17 we learn that Ernst & Young changed its vacation rollover policy, “allowing employees to carry unused days for a longer period of time or accept cash payments instead.” No general counsel can make such a change, but a general counsel can promote that flexibility (See my post of May 11, 2008: typical vacation patterns.).
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