Consultants, vendors, law departments, and information technology staff of corporation have devised several tools for law departments to learn about technology. In Metropolitan Corp. Counsel, Vol. 14, Sept. 2006 at 48, Joe Fantuzzi, CEO of Workshare, confirms this point. More, he describes a specific tool. “Internal surveys of what is working and what is not working are essential.”
Even though I have not seen an example of such a technology survey within a law department, I think the idea is sound. A well-constructed survey with a representative response rate will tell you much about the value lawyers and paralegals and staff see in in-place technology and can help forecast additional needs.