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Law Department Management Blog

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Over ten years, on average each year five percent higher hourly rates for large U.S. law firms

In a June 2010 report, Jomati Consultants includes a chart to show that U.S. partners put up their rates on average by 4.9 percent each year between 1997 and 2007. Associate rates went up by 5.4 percent on average each of those years. Since a typical U.S. legal department spent…

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Corporate illegality increases law department workload and a methodology to add some reality to that statement

An article in the Acad. Mgt. J., Vol. 53 (2010) at 701-722, analyzes why corporate prominence may lead to a higher incidence of corporate illegality. The authors studied 194 S&P 500 manufacturing firms between 1990 and 1999. They searched databases for references to what they defined as corporate illegality and…

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I hope my article’s remarks matter on matter management software

What can be said usefully in 1,500 words on matter management systems? Lots of vendors and consultants can’t clear their throat in that space – “huge forces at work,” “GCs under huge pressure,” “need for information and insight,” “costs spiraling out of control.” I tried to write my National Law…

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Cottage Industrialist – Eric Blankenship of EAG/CaseTrack (Part 5 of a series)

The latest submission in my series features Eric Blankenship, the veteran leader of EAG’s matter management system offering. “Founded in 1986, EAG specializes in providing matter management software to corporate legal departments, and litigation consulting services to banks, insurance companies, securities firms and individual investors. CaseTrack was first introduced in…

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An uphill fight to get in-house lawyers to feel comfortable with large numbers

In a variation on the tort doctrine of the thin-skull plaintiff, those who care about metrics and measurement have to accept that most people, including in-house lawyers, become befuddled around very large numbers. Our cognitive capabilities didn’t evolve to let us toss off millions and billions with confidence and intuitive…

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New technology, technology new to you, or better uses of installed software

One of the questions Major, Lindsey & Africa, the executive search firm, asked in-house respondents in a survey was to check which of eight topics interested them. The third-most checked topic was “New technology for legal departments.” Let me riff on that. Three variations on the central idea of technology…

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A quantification of RHIP in a client satisfaction survey by a law department

Brian Armstrong, the progressive general counsel of Canada’s Bruce Power, was informative and candid about his efforts to demonstrate the performance and value of his department. His 200-page annual report is a compendium of nearly every metric imaginable, according to the long profile of him in CCCA Magazine, Fall 2011…

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Ten intriguing posts of September 2011 on this blog

Some things to do differently on the second iteration of a fixed-fee arrangement (Sept. 5, 2011) Four recommendations for what to do differently to improve the second process and outcome. Social-choice theory, Arrow’s impossibility theorem, and group decision-making (Sept. 5, 2011) Kenneth Arrow laid down five elementary axioms that any…