This blog has described what psychologists call the halo effect (See my post of April 13, 2007: “the tendency to make specific inferences on the basis of a general impression.”). Stylish clothes improve the assessments we make of the wearer’s unrelated attributes. Good looking people get the benefit of being…
Law Department Management Blog
Help from matter management software to keep track of volume discount arrangements
For several years, law departments with matter management systems have struggled to adapt (contort?) those systems to handle the various volume discount arrangements the departments craft. One law firm might have a tiered discount arrangement, another has very different tiers, while a third triggers retroactive discounts at some level and…
Former judge becomes a general counsel
The new general counsel for the North American operations of the Rilin Group, a China-based sea transportation and wind-power company, had previously been a court of claims judge in New York State. Robert Holdman resigned because he could not afford to remain in the $135,700 a year judicial position. This…
A matter management system that includes an outside counsel guidelines feature
Describing new developments in CounselLink, Jeff Schuett, its VP and GM at LexisNexis described one particular addition that deserves note from Met. Corp. Counsel, Nov. 2011 at 30. The matter management software has a new feature that “can support existing agreements, allowing clients to publish the billing rules, manage the…
Caution: recognize your System 1 reactions, refine them with System 2 thinking, and keep fit
An essential attribute of a good lawyer is the ability to think clearly. It appears, however, that whatever goes on inside a human’s brain when it is processing input has two radically different personas: an impulsive, intuitive, impressionable, pattern-creating function and a more deliberate, evaluative, orderly and demanding function. Hence…
Client satisfaction surveys and employee morale surveys give more voice to the disgruntled and extreme views
In Charles Seife, Proofiness: How you’re being fooled by the numbers (Penguin 2010) at 108, a point is made that has bearing on the survey instruments in the header and their findings. “When surveys and polls depend on voluntary response, it’s almost always the case that people with strong opinions…
Mental priming and the effect on judgment and thought
Cognitive psychologists generally believe that ideas, somehow and by some means not yet fathomed, surface or are created from a neural network of associative memories. This view is according to Daniel Kahneman, Thinking, Fast and Slow (Farrar, Straus & Giroux 2011) at Chapter 4. Our first reaction to something, what…
Some data on how many law firms companies of a certain size typically use – roughly four
The ALM benchmark survey, released in September, covers 99 companies. The average number of law firms employed in 2010 by the subset of those companies earning between $1 billion and $4.9 billion was 43. Very roughly, that revenue range typically corresponds to 5-25 lawyers in-house. If 10 were the mid-point,…
Technology, defined broadly, may be the road to increased productivity in law departments
Sylvia Nasar describes a remarkable theory and empirical finding by the Nobel Laureate economist, Robert Solow: “Nine-tenths of the doubling in output per worker in the United States between 1909 and 1949 was due neither to the accumulation of physical plant nor to improvements in the health or education of…
Might the SEC someday mandate disclosure of total legal spend?
An idea, possibly daft, occurred to me regarding disclosures mandated by the SEC. Would that agency conclude that investors would benefit from having comparative data on legal spend? Would that information materially help the equity markets? If so, would it have the power to require listed U.S. companies to state…