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Law Department Management Blog

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Help from matter management software to keep track of volume discount arrangements

For several years, law departments with matter management systems have struggled to adapt (contort?) those systems to handle the various volume discount arrangements the departments craft. One law firm might have a tiered discount arrangement, another has very different tiers, while a third triggers retroactive discounts at some level and…

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A matter management system that includes an outside counsel guidelines feature

Describing new developments in CounselLink, Jeff Schuett, its VP and GM at LexisNexis described one particular addition that deserves note from Met. Corp. Counsel, Nov. 2011 at 30. The matter management software has a new feature that “can support existing agreements, allowing clients to publish the billing rules, manage the…

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Caution: recognize your System 1 reactions, refine them with System 2 thinking, and keep fit

An essential attribute of a good lawyer is the ability to think clearly. It appears, however, that whatever goes on inside a human’s brain when it is processing input has two radically different personas: an impulsive, intuitive, impressionable, pattern-creating function and a more deliberate, evaluative, orderly and demanding function. Hence…

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Client satisfaction surveys and employee morale surveys give more voice to the disgruntled and extreme views

In Charles Seife, Proofiness: How you’re being fooled by the numbers (Penguin 2010) at 108, a point is made that has bearing on the survey instruments in the header and their findings. “When surveys and polls depend on voluntary response, it’s almost always the case that people with strong opinions…

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Some data on how many law firms companies of a certain size typically use – roughly four

The ALM benchmark survey, released in September, covers 99 companies. The average number of law firms employed in 2010 by the subset of those companies earning between $1 billion and $4.9 billion was 43. Very roughly, that revenue range typically corresponds to 5-25 lawyers in-house. If 10 were the mid-point,…

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Technology, defined broadly, may be the road to increased productivity in law departments

Sylvia Nasar describes a remarkable theory and empirical finding by the Nobel Laureate economist, Robert Solow: “Nine-tenths of the doubling in output per worker in the United States between 1909 and 1949 was due neither to the accumulation of physical plant nor to improvements in the health or education of…

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Might the SEC someday mandate disclosure of total legal spend?

An idea, possibly daft, occurred to me regarding disclosures mandated by the SEC. Would that agency conclude that investors would benefit from having comparative data on legal spend? Would that information materially help the equity markets? If so, would it have the power to require listed U.S. companies to state…