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Law Department Management Blog

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Another interpretation of bundling by law firms – you get high end work only if you pile on our less skilled lawyers and commodity

Patrick Dransfield, the Publishing Director of Pacific Business Press, suggested another ploy of prestigious firms, and he called it bundling. This blog has referred to unbundling as the practice of taking away from law firms some tasks that others can do better, cheaper, or both. Dransfield sees it like an…

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Reconsider two common beliefs about leadership: trying times demand boldness and innovation is key

General counsel would do well to ponder two contrarian points made recently about leadership. A commentary on the latest book by Jim Collins, Great by Choice, in the Economist, Nov. 26, 2011 at 80, refers to two common beliefs that he challenges. Collins does not believe that “turbulent times call…

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The legal industry could use watchdogs, like politics has, of the accuracy of numbers cited

Two websites are particularly well known for analyzing politician’s statements for accuracy, FactCheck and PolitiFact. Reading about them in the Economist, Nov. 26, 2011 at 43, I found myself wishing there were equivalents for articles about law department management (or blogs, for that matter). In some measure I have cast…

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Margin of error on benchmark findings falls as the number of participants rises (by the square root of the number of respondents)

When you hear of a statistical finding, you should want to understand that number’s reliability. If the research that produced the number were repeated several times, how much would the results vary? Consider an example. Let’s make the simplifying assumption that the participants in the GC Metrics benchmark survey make…

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The law of small numbers and its large effect when collections of numbers vary in size

Metrics from small law departments exhibit much more variability than the same metrics from large law departments. For example, from one year to the next, outside counsel spending per lawyer will swing higher or lower for law departments with one-to-three lawyers than for departments with 20+ lawyers. The explanation, drawn…

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Causal thinking with stories compared to statistical thinking with numbers

Our evolution equipped us to create causal explanations for events much more readily than to grasp underlying statistical explanations, to use the terms of Daniel Kahneman, Thinking, Fast and Slow (Farrar, Straus & Giroux 2011). Causal explanations, often in the form of a narrative, explain what has happened by people…

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The typical longevity of a matter management system averages five to seven years

Early in the data collection this year for the GC Metrics benchmark survey, 69 law departments stated how many years they had been using their matter management system. The average number of years those departments had had their system installed was 6.4 years. Later, with 652 law departments in the…