Wherever there are metrics for managers of law departments, there will be discontent. Someone looks bad if performances or results are compared to others’ and the natural reaction is to discredit the unfavorable numbers.
My column for InsideCounsel, Morrison on Metrics, earlier this month draws on my consulting experience where at times I have to explain and defend and justify unflattering metrics. Click here for my column on six questions to answer if the numbers leave you looking bad.