This broad topic – anything law departments do deliberately to change how their law firms operate – has been touched on in many posts (See my posts of Jan. 10, 2008: legitimate requests by legal departments of all law firms with 4 references; Jan. 10, 2008: requests that are fair only for primary law firms with 17 references; and Jan. 13, 2008: unfair interventions with 19 references.).
Shortly after this trio of posts and their total of 40 references, I published an article that knitted together them and their predecessors and extended my analysis. If you would like a copy of the article, click here and drop me an email.