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Articles Posted in Tools

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A sophisticated, web-based compliance program (Genentech)

As described in Counsel to Counsel Connections, Vol. 3, Summer 2003 at 12, Genentech, the biopharmaceutical firm, had at the time a web-based compliance program that offered or complemented six functions. The program displayed the company’s Code of Ethics and also Good Operating Principles. It had “policies, procedures and controls…

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TQM and its progeny for law departments

Early in the last decade of the twentieth century, total quality management (TQM) washed like a tsunami over U.S. companies. Drenched also, law departments started quality circles, read Deming, prepared fishbone analyses, struggled to apply defect and variance control, prepared histograms, and otherwise drank the TQM Kool-Aid. Today, many of…

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Taking apart the availability of shredders

The torrents of documents that pass through a law department include some of the company’s most sensitive. Those proprietary and confidential documents – executive severance agreements, plans for reductions in force, settlement negotiations, and internal investigations – are vulnerable to improper disclosure – unless the department uses a shredder. Shredders…