A company that provides help-desk support, Intelliteach, analyzed 600,000 helpdesk tickets from numerous law firms over a nine-month period. Graphically displayed in ILTA’s quarterly PeertoPeer, Dec. 2010 at 65, the categories where problems arose probably map well to the problems that arise for members of law departments. The largest set…
As I read in CFO, Nov. 2010 at 41 about apps, I conjured up a cornucopia of them for matter management software. The article said that “people increasingly prefer that information and communications capabilities be available at the touch of a button rather than at the end of the Web…
Various genre of specialized software help patent lawyers, agents and support staff handle their work. I collected what I could find from my previous posts and organized them in four categories. Patent databases (See my post of May 1, 2005: integrating matter- and IP-management databases; May 1, 2005: Master Data…
WIBGI as an acronym for “wouldn’t it be great if ….” appears in stimulating article by Nathan Myhrvold in the Harvard Bus. Rev., March 2010 at 47. The acronym set me to thinking that its application could power some productive improvements in law departments. Rather than pre-define potential software investments…
Analytical discovery software determines the relevance of documents in a collection based on the contents of the documents rather than on the presence in them of specific words or phrase. According to discovery consultant Conor Crowley in Met. Corp. Counsel, Dec. 2010 at 15, three different capabilities are offered are…
At the recent Consero 2010 Corporate Counsel Forum,a slide by a consulting firm arranged 17 software applications used by law departments. The arrangement presented a core group of four applications: matter management, document management, records management, and corporate secretary. Arrayed around them were nine more that primarily serve the internal…
Many in-house lawyers spend hours every day typing. Keyboards rule. All that motion and position, however, can be painful for your hands, arms and shoulders. The proper ergonomics of keyboarding, therefore, make a huge difference. A recent article explains healthy keyboard placement. “Hands should rest easily an inch or so…
A charming and interesting note, from four perspectives, comes from ACC Docket, Nov. 2010 at 10, and online at its website. “Mozilla’s law department includes three lawyers, a paralegal, a host of legal contributors who provide pro bono services, and traditional outside counsel as well.” Wouldn’t all general counsel wish…
Mark Poag, the General Counsel of DataCert mark.poag@datacert.com, speaks about Passport in the Met.Corp.Counsel, Nov. 2010 at 44. He explains that Passport is a “platform” for law department software that knits together so-called “point” applications,” their somewhat disparaging term for single-purpose applications. He mentions that Qwest Communications and Carillion have…
Within a week or two, Thomson Reuters purchased both Serengeti and Pangea3. The former has one of the best positions as a provider of e-billing and matter management systems to law departments. Upwards of 400 legal departments use its Tracker software. For years Serengeti has also hosted a survey of…