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Articles Posted in Outside Counsel

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Client satisfaction survey by a firm and possible learning by a law department

An interview of two Eversheds partners, published in Met. Corp. Counsel, Vol. 16, May 2008 at 27, contains the following statement: “At the end of each dispute we handle that involves fees in excess of £40,000 [about $70,000] we bring in an independent research firm that interviews our clients concerning…