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Articles Posted in Outside Counsel

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A surprising boost from technology thought by firms to enhance client service

A surprising emphasis on technology training appeared in a recent white paper. A chart summarizes the survey responses from 150 lawyers among the largest in the United States and Canada, reported in Future Law Office: Delivering Value-Added Legal Services in Challenging Times (Robert Half Legal 2009) at 6. The question…

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More data and observations about why legal departments choose a specific firm for a matter

By law, it seems, all surveys of legal departments must include a mandatory question: “Which of the following criteria is most important to you when you decide which law firm to retain?” Loopholes in the law allow the survey to fiddle with attributes and wording, but over and over the…

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Wince at the suggestion that firms press for quarterly meetings with the general counsel

A recent white paper quotes an article by Larry Bodine, who “advises law firms to meet with general counsel at least once a quarter, at the client’s office” to talk about the client’s business. His quote appears in Future Law Office: Delivering Value-Added Legal Services in Challenging Times (Robert Half…

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Don’t ask for a single budget, ask for scenarios of plausible outcomes in a matter and the associated fee estimates

Jeanne Graham, writing in the Texas Lawyer, July 1, 2009, quotes the managing partner of Beirne Maynard & Parsons. His comments on decision trees are grounded in reality (See my post of June 17, 2009: decision tree software with 6 references.) “The firm uses decision tree analysis when creating budgets…

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Estimates of 60 percent spent on litigation by US legal departments may be too high

The Annual Report & Accounts of Juridica Investments Ltd., a publicly-traded company that finances litigation, cites data from the American Lawyer survey in 2008 of the 200 largest law firms in the US. The group of firms earned aggregate revenues of $81.5 billion. Further, says the Report, “Applying percentages from…

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MSI Global Alliance, a law firm network, and an Argentinian legal department that uses them

I learned about another network of law firms, MSI Global Alliance, so I wrote to Giles Brake and asked him for an example of a legal department that uses a member firm. Brake obliged: “Our Buenos Aires law firm member Garcia Menendez Abogados are the lawyers for an Argentine multinational…