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Articles Posted in Outside Counsel

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As a marketing pitch, full service is empty according to European general counsel

To continue the wordplay, at least one group of chief legal officers doesn’t buy “one-stop shopping.” The General Counsel Survey 2009 from the Belgium-based consultants, FrahanBlondé, bluntly concludes (at pg. 23) “the General Counsel do not see full service as a compelling argument for working with a law firm.” Concerns…

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Pricing information shared about law firms by 22 UK government legal departments

A group of 22 legal departments of local authorities in northwest England “is going to set up an online database to provide information on pricing and contacts for the firms and chambers they instruct.” This step moves well beyond what I wrote about three years ago, where only 18 authorities…

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Hours purchased per amount spent cannot be the measure of a relationship’s success

A long article in Law Bus. Rev., Winter 2009 at 28, describes the relationship between Tyco International and Eversheds. For a two-year term, Eversheds is handling all of Tyco’s more than 1,300 matters across 70 jurisdictions in EMEA. At the end of the article, the chief lawyer of Tyco’s EMEA…

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Now, legal departments select law firms based in part on the firm’s environmental stance

You could see it coming. “In pitch documents, clients ask what we are doing as a firm on the environment,” says an office services manager at Simmons & Simmons. Here is yet another question on RFPs that may or may not ever make a difference. As regards environmental efforts, Law…

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Incumbent rate negotiations diverge from challenger rate negotiations

Dynamics differ when you negotiate more favorable rates with firms you already use significantly than when you negotiate with new firms that want your business. With incumbents, the benefits can come more quickly because they are already handling matters and rate reductions kick in at once. For the same reason…

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The fewer the firms you retain, the more you need to intervene in their personnel management decisions

One of the consequences of convergence, when a handful of firms take on a large portion of your work, is that you probably should engage yourself more in their issues of “bench strength,” succession planning, training, evaluations, promotions, and relationship partners – to name a management decisions of law firms.…