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Articles Posted in Knowledge Mgt.

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Ten principles of knowledge management, by Thomas Davenport

According to a summary in a presentation I saw, researcher, author and thought leader Thomas Davenport maintains that knowledge management (KM): Is expensive if done well, although I believe there are low-cost initiatives like search software that can make a difference in a legal department Requires hybrid solutions of people…

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One activity – litigation lessons learned – and the breadth of management values it calls into play

A large law department I know handles many lawsuits. Its lawyers who manage those suits prepare closing reports that state lessons learned. They aggregate the lessons periodically and study them for trends and conclusions, which goes beyond a one-shot post mortem on major matters (See my post of Oct. 11,…

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Insights into how legal departments imitate the practices of other departments

A fascinating article a decade ago, reporting research on the selection of investment bankers, has much to say about legal departments and why they select prominent law firms. Pamela Haunschild and Anne Miner published their article in Admin. Science Quarterly, Vol. 42, Sept. 1997 at 472-500. The authors distinguish three…

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Learn and retain better when you take a test on material before you study it

Some proponents of a method to absorb information more effectively urge you to learn in chunks, review the chunks, and test yourself (See my post of Nov. 19, 2009: “spaced education’”). A related method emphasizes even more the benefits of testing yourself on material you are about to review carefully.…

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A five-way struggle to entice the general counsel and senior lawyers of major US companies

Five organizations will vie in 2010 to win the favors of general counsel who lead legal teams at large US companies. The competition will be fascinating to watch and whatever the outcome will likely benefit all managers of legal departments. The Association of Corporate Counsel (ACC) leads the field in…

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The quarterly Litigation Management Report, particularly for claims professionals

My friend, John Kelly sent me the last two issues of his Litigation Management Report. Both of them are about a dozen pages and contain three or four articles and other material. My sense of them is that readers involved with claims groups, insurance companies, or workers’ comp practices, both…