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Articles Posted in Clients

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A quantification of RHIP in a client satisfaction survey by a law department

Brian Armstrong, the progressive general counsel of Canada’s Bruce Power, was informative and candid about his efforts to demonstrate the performance and value of his department. His 200-page annual report is a compendium of nearly every metric imaginable, according to the long profile of him in CCCA Magazine, Fall 2011…

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Do you buy these six protestations by Legal regarding Procurement?

“We’re not buying pencils!” the implication being that Procurement may know how to buy trivial objects by bullying fungible providers, but sophisticated legal brains far overmatch their petty purview. “Costs matter less than quality and results!” Procurement wants cheap; law wants brilliance and victory, and the twain can ne’er o’erlap.…

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Professional indemnity insurance and in-house lawyers who act other than as legal counselors

A recent book states that “when counsel does not act as counsel there are potential issues around professional indemnity insurance and whether or not the indemnity policy will respond.” The quote comes from Benny Tabalujan, ed. Leadership and Management Challenges of In-House Legal Counsel (LexisNexis Australia 2008) at 11. That…

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I doubt that perceptions of objectivity are the greatest challenge faced by in-house lawyers

A long-time observer of the corporate legal scene in Australia, Peter Turner believes that “Maintaining professional standards and independence in an increasingly tough and unforgiving business environment is perhaps the greatest single challenge that the in-house profession will face in coming years.” Turner is the former CEO of the venerable…

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The increasing prominence of intellectual property and the concomitant increase in work for legal departments

Two of the in-house lawyers profiled in the Columbia L. School Mag., Summer 2011 at 28, singled out the explosion of intellectual property issues. You could say that being a lawyer for Warner Music Group and the Jacksonville Jaguars football team would obviously entail extensive intellectual property rights. True, but…

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As legal departments and clients both pare costs, which one exports more tasks to the other?

The law department looks to reduce its budget or headcount by shifting some tasks back to clients, such as minor contracts, administrative help (terminate a secretary in a remote office and have the lawyer there double up on a business unit secretary), review of some marketing material, IT support, etc.).…