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Articles Posted in Clients

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Client service by walking around: get off the Blackberry and talk to clients in their offices

“Get off email and get out of your office,” Stephen Swanson, Abu Dhabi Investment Co.’s chief legal officer, exhorted attendees at a recent conference. “Getting in front of your business colleagues will give you valuable information.” This excellent advice appears in the June issue of Legal Week and its summary…

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Board member training in ethics and compliance, often conducted by the general counsel

The Society of Corporate Compliance and Ethics disseminated a seven-question survey to its members regarding board training. The Society got back 171 responses and published a summary, written by a partner of Jeff Kaplan, one of my guest bloggers, in its Compliance and Ethics Mag., Vol. 6, June 2009 at…

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Within corporations, misguided attitudes by lawyers that “lawyers are different”

Some general counsel and the lawyers on their team believe in “lawyer exceptionalism.” They haughtily maintain that they are exceptions to the rules that apply to others in the corporation. Wrong, for the most part. Here are some comments. “Finance has the craziest ideas about accruals and budgets” (See my…

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Repeat after me: “Know how your business and industry operates, in detail!”

A session at the most recent SuperConference concerned what inside lawyers need to know about the business of the company they support. Marti Wronski, General Counsel of the Milwaukee Brewers, made the interesting point that ambitious lawyers shouldn’t “wish for too much too soon,” in part because the higher you…

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“Making the legal department’s functions more transparent by quantifying what the lawyers do and reporting it”

General counsel want to show clients the value produced by the legal team, but often haven’t a persuasive way to convey that. The new general counsel of Hitachi Global Storage Technologies, Christopher Dewees, wants the efforts of his dozen or so attorneys to be better understood by clients. He explains…