It is an honor to be invited to speak on a panel at InsideCounsel’s SuperConference. The panel’s topic, at 2:00-3:15 PM on May 23rd, will be metrics for managing law departments. I will be focused on benchmark metrics and client satisfaction measures. My co-panelists will be the General Counsel of…
I will be speaking at Interact, the conference organized each year by Mitratech for law departments. My panel will include Verona Dorch, AGC at Harsco Corporation, and Kim Rivera, GC of DaVita, Inc. Interact 2011: The Legal & Compliance Technology Forum, will take place Sun, May 15 to Wed, May…
A study last year of French legal departments, co-conducted by Profit & Law and Equiteam, obtained responses last year from 100 French general counsel. Some of the data reported resembles counterpart metrics in the United States. The cited data in this post comes from page 14 of the report. The…
My overall point from a blog posts during the past few weeks about benchmark data from Germany has been the striking similarities between most of them and their US counterparts. Another example is inside and outside spending per lawyer and the ratio between them. The General Counsel Benchmarking Report for…
Data will play an increasingly important role for general counsel as they navigate the turbulent years, so I should add three more sources of such data (See my post of June 16, 2010: six pools of management data for general counsel.). Acritas produces its Smart Legal Brands report with a…
Seven weeks from its start, 142 law departments have submitted data for the 2011 General Counsel Metrics global benchmark survey. Of them, 76 completed the question regarding their matter management system. Astoundingly, they mentioned 30 different systems! Part of that multiplicity comes from the global participation: 87 US companies, 19…
Poring over a compliance function survey now underway by PricewaterhouseCoopers and Compliance Week, I noted that they ask for the number of employees in the function and gave nine ranges to choose: 1, 2, 3-5, 6-10, up to “more than 400.” While ranges may make it easier for respondents to…
Many surveys of law departments ask questions to be answered on a scale, such as “How satisfied are you with the technology used by your primary law firms?” The scale goes from 1 (“not very satisfied”) to 2 (“reasonably satisfied” to 3 (“very satisfied”). Most of us don’t think twice…
Data from 2009 for 56 of the largest German companies indicate that the average cost per hour of their in-house lawyers was €148. At 1.5 US dollars per Euro as the approximate exchange rate, the cost was in the range of $222 an hour, almost precisely what the equivalent would…
My column last week was the most interesting one I have written, from my standpoint. It links two important sources and uses of metrics by general counsel: matter management databases and survey metrics for benchmarks. I tried to estimate the US population doing either one or both and then offer…