As a result of a Six Sigma analysis in 2001, the law department of NCR “decided to move most of its legal work to outside counsel to save money (emphasis added).” Would that more details were included!
Instead, the piece that breezed across this provocative and contrarian view in Corp. Legal Times, Vol. 14, May 2004 at 24, sped on to talk about that law department’s cross-business unit approach to litigation management, associated metrics, Six Sigma tracking and “heavy duty early analysis [ECA] by requiring a risk memo within four months.”