A manual to explain how a law department collects and uses metrics (BellSouth)

The law department at BellSouth has prepared a manual to help its members understand, collect, and analyze operational metrics. The manual lays out uniform operating guidelines, for example, as well as “clear definitions of processes, metrics categories, and how financial information will be gathered. (From Jan. 2005 materials of ACC, at 7, provided at a conference organized by the ABA Section of Business Law and ACC, Nov. 2005)

If a law department has the time, interest and metrics to justify emulating this practice, it sounds like a useful exercise.